Questions
answers

From any venue page on FlamencoTickets.com: on the calendar select the date and the time you wish to see the show.  Below indicate the quantity of tickets you wish to purchase, fill out the form with your personal information and click the “Pay” button proceed to the following page to submit your payment information. Once successfully completed you will arrive at a confirmation page as well as receive an auto reply email. We will then send you a final confirmation email which you can print or show on a mobile phone for entry to the show.

Student ticket prices are available for some venues. To see student prices for a specific venue select the date / time you wish to reserve. Please note a valid student ID is required when you arrive at the venue.

On the city pages you can find the “prices from” for each venue, indicating the lowest price for a show in a specific venue.  If you would like to see the prices for all available ticket options on a given date, simply go to the venue page on FlamencoTickets.com, select the date / time to consult the prices of the different ticket options.

In some venues we can offer instant confirmation for your ticket reservation so you can purchase and print your confirmation email in just a few minutes.  In other venues you will receive your confirmation as soon as the booking process is completed.

It is not necessary to pick up tickets before the show.  Simply bring a copy of the confirmation email and a photo ID the night of the show and present them at the door for entry.  In a few cases we may email you tickets which must be printed and presented at the venue for entry.

Depending on availability, for most venues it is possible to reserve up until 15 minutes before the show.  In some cases for same day reservations online orders may be required to be processed before a specific time.  You can always contact us by phone if you have any questions: (+34) 954 324 983.

For most venues the reservation is made directly with the establishment and physical tickets are not necessary. In a few cases we may email you tickets which must be printed and presented at the venue for entry.  You will receive a detailed email confirmation indicating the time and date of the show, instructions for arriving to the venue and the establishment's contact information. When you arrive you should present the confirmation email together with a photo ID (Passport, National Identity card) for entry. The venue will already have your reservation recorded in their system.

You can also present a copy of your confirmation email on your mobile phone. In many establishments we can arrange for entry presenting a passport or other photo ID at the door should you not be able to print your confirmation email. For entry with a photo ID please contact us at info@flamencotickets.com and indicate your order number.  

On the order from check the box “It's a gift, please do not include the price” and fill in the details, including the beneficiary’s name, email address and any message you wish to include.

Most venues offer discounts for children.  To see children’s prices for a specific venue select the date / time you wish to reserve. Please note in a very limited number of venues there may be restrictions on entry with children.  You can find any restrictions on the venue page in the ticket description, after selecting the date / time in the calendar.

We accept Visa, MasterCard, American Express, Discover, and debit cards as well as Apple Pay, Google Pay, Bizum and PayPal (for payment without a credit card for registered PayPal users). For groups payment by bank transfer can be arranged.  In this case we will provide the bank account information when informing you of the confirmation process.

For all venues the charge will be made by FlamencoTickets.com at the time of final confirmation of your reservation. For all orders made online, charges will appear on your statement as "Flamencotickets" or "Flamtickets".  The reservation conditions can be found on the reservation form specific to the venue. 

We also accept debit cards as well as Apple Pay, Google Pay, Bizum and PayPal. Payment by bank transfer is possible only for group orders.  If you have questions about our security and privacy policy, please consult the “Security & Privacy” section of our FAQ.

If you have problems with a specific card, we recommend contacting your bank. Please note your bank may also require you to verify/approve the purchase with a code sent by text message, app or email. You can also try selecting the option to pay with your card through PayPal, where no registration nor PayPal account is required. Or you can try a different card to pay for your reservation.

The CVV number is the 3-digit code found on the back of the card, generally located on the signature strip of most cards. For American Express cards the number is 4 digits, and usually found on the same side of the card number and expiration date.

Cancellations must be made in writing by e-mail (info@flamencotickets.com). When cancelling the order, please indicate your order number. We will confirm the cancellation via email. On our website you can find the conditions and cancellation policy specific to each venue.  Group reservations have separate cancellation policies. In the case of group bookings we will inform you of the conditions and cancellation policy during the booking process.

Changes in reservation dates must be made in writing. In general it is not a problem to change dates, but please keep in mind that for some venues changes in dates may not be possible, or dates may be fully booked when changes are made with little notice. You can find the specific conditions for each establishment on each reservation form. Special conditions apply for changes to group reservations.

You can add tickets to an existing reservation by placing a new order through the website. In the “Comments” field of the order form please indicate that the tickets are to join your existing reservation and the corresponding order number for your existing reservation. Should you have any questions before adding tickets to your reservation please contact our customer service department at info@flamencotickets.com.

Seating depends on the individual venue.  Most venues have general admission seating, based upon your arrival time. We have special arrangements with some establishments to offer preferred seating for our customers.

Photo and video camera policies differ for each venue.  Most ask that you refrain from taking flash photos and extended video during the performances.  Some may ask that you take photos at the end of the show.  If you would like to know the policy specific to a venue please contact us and we would be happy to verify this for you.

In many cases alternatives and special meals can be prepared for those with gluten allergies, dietary restrictions, vegetarians and more.  Please contact us with the name of the venue and we can inform you of the specific options in advance.  Non-alcoholic drinks are always offered as an option in any venue with drink service.

As a general rule we recommend arriving 10-15 minutes before the show time.  However, schedules and times can vary depending on the venue and services (dinner, transport, etc.).  We always include the exact details in your final confirmation email with all of the necessary information for your ticket package. 

You can find the address of the venue in the confirmation email and a map of the location on the venue page on FlamencoTickets.com.  You can also visit Google Maps or Bing Maps and enter the address of the venue along with your departure point.  The address can also be found at the top of each venue page.

We can help organize groups for corporate events, families, students, weddings, birthdays and more.  In most cases we can offer group pricing and special options. If you would like to request more information for a specific venue please contact us at info@flamencotickets.com and indicate the venue, date, number of people and type of ticket you are interested in. You can also use our group form to request more information for a specific location: https://flamencotickets.com/espectaculos-grupos.

We are happy to assist with special requirements for seating.  Simply contact us with your with your specific requirements and the venue.  We can inform you in detail about the options.

You can find our complete privacy policy on the following page:
http://flamencotickets.com/terms-and-conditions

We use Paypal to encrypt all of your personal and payment information.  We also have a detailed security policy including physical and virtual safeguards which are in place to protect your data. 

No – we value our customer’s privacy just as we value our own.  We don’t like receiving promotional or unsolicited emails so we will never rent, sell or trade any of your personal information.  You will receive communications from us regarding your order status and any updates to schedules as it pertains to your order should it be necessary.